Services

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Smile Computers offers a wide range of products and services. If you cannot find what you are looking for on this page please do not hesitate to contact us with your query. We will always be more than happy to assist.

Consultancy service – We offer a comprehensive consultancy service, including purchasing advice for hardware and software, expert advice on networking, training services, security issues, Internet and all aspects of home/home office and small business computing.

Internet, websites, domain names, hosting and e-mail – We will create and maintain your very own website from scratch, obtain a suitable domain name for you and provide a hosting/e-mail package to suit your needs and expenditure. If you already have a website, we can work with your existing site to perform basic maintenance or a redesign for a fresh new look. If you are looking for an Internet service provider, want to change provider or upgrade to fibre, we have extensive knowledge of the providers and will identify the best package for you.

Supply of hardware and software – Linked with our consultancy service, we can perform an in-depth study of your IT needs and requirements. Once completed, we will supply and install the systems and software that are best suited to your needs and budget.

Repairs and upgrades – We will carry out any repairs or upgrades to your hardware and software. We also offer a PC Health Check service if you are concerned about any issues regarding your computer’s performance or security. The Health Check comes with a list of recommendations to improve your computing experience and better protect you from viruses, malware and other threats.

Home and home-office networking – Small business networking, wired or wireless – networking can seem a complex issue. Once we have identified the needs of the users and environment, we will provide a suitable network that suits you at an affordable price.

On-site visits – Knowing and understanding how our customers work and operate is essential for us to provide the highest levels of service and satisfaction. By being a part of your environment, studying your working patterns and creating solutions, we can support the full potential of your business to be realised. Our aim is to provide a framework and structure that allows new ideas to develop and grow.

Back-up systems and data recovery – If the worst happens, we are able, in many cases, to recover a good percentage of your lost data. Our advice is to always keep duplicate back-up copies of your important data, and we recommend at least two complete copies in two different locations. Smile Computers can provide simple and effective data back-up systems plus practical help and advice on avoiding a complete loss of your vital digital information.

Telephone helpline and on-line assistance – For all Smile Computers’ customers, we provide a telephone helpline to assist with any problems you may encounter. We also offer a remote assistance service whereby we connect directly to your computer. This enables us to identify, and if possible, fix the problem on-line. Our remote assistance is a quick and easy way to get you back up and running with the least amount of fuss.

Private and group tuition – We offer an expert tuition service including course material for the ECDL (European Computer Driving Licence). Once completed, our clients can arrange to take the exams at a registered centre, or we can make all the arrangements for them. We also offer a wide range of tuition courses for beginners and more experienced computer users. If your business is about to introduce a new office system, we can design and implement a suitable training program to get colleagues comfortable and confident with the new ways of working.